International Shipping (WorldWide)

Attention all customers,

We are delighted to announce that our website now offers delivery services to both local (Malaysia) and international destinations worldwide. Now, you can enjoy our products delivered right to your doorstep, regardless of where you are located.

For deliveries within Malaysia, the shipping charges will be displayed during the checkout process on our website. We strive to provide transparent and competitive shipping rates to ensure a seamless shopping experience for you.

For our international customers, we offer worldwide shipping. However, please note that the shipping charges displayed during the checkout process do not include the cost of Value Added Tax (VAT), Goods and Services Tax (GST), or Sales Tax. The reason for this is that international shipments may be subject to customs duties, taxes, and other fees levied by the destination country's customs authorities.

The amount of VAT, GST, or Sales Tax, if applicable, will be informed and confirmed to you when the goods arrive at the destination's customs office. These taxes are imposed by the respective governments to protect domestic industries, control the flow of certain products, and raise revenue through taxes.

We want to make sure that you are aware of this process and understand the potential additional costs involved in international shipping. To estimate the taxes your recipient may need to pay, you can use various online tax calculators available.

At AES.my, we are committed to providing excellent customer service and ensuring a smooth shopping experience for all our customers worldwide. Should you have any questions or need further assistance, please feel free to reach out to our customer support team.

Thank you for choosing us for your shopping needs!

Sincerely,

AES.my

Date: 2023-06-30

Delivery Service

Packages are generally dispatched within 3 working days after receipt of payment and are shipped via courier service with tracking and drop-off without signature. If you are within Johor Bahru, you may choose to pick up from our stores or arrange for installation by AES ELECTRICAL SUPERSTORE.

We advise you to group your items in one order to reduce the processing time. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Our Delivery Promise

If you order an in-stock product by 2PM on a weekday, we can have it delivered the next day**. So should your old fridge suddenly break down, AES ELECTRICAL SUPERSTORE can get a new one to you as soon as possible. We'll contact you the day prior to delivery to confirm your details and give you an estimated delivery time. On the delivery day itself, the driver will contact you one hour before arrival to confirm that you will be at home to receive your order.

**Next day delivery available in Johor Bahru area only.

To make things even easier, selected electrical gadgets will have basic installation.